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Once you receive your order, please inspect it immediately. All damage claims must be made prior to installation. If there are any problems with your order, please contact us at support@braumracing.com. If any items are missing, BRAUM Racing will send you the missing items/accessories for free within 30 days from your invoice date.
If you decide to return any products, please refer to the sections below for guidance.
Products must be returned to BRAUM Racing within 30 days for a credit or exchange from the invoice date. A Return Merchandise Authorization number (RMA #) must be requested from BRAUM Racing by contacting support@braumracing.com. The person facilitating the return is responsible for marking the RMA # on the outside of the shipping box for returns. Any products received without RMA will be refused.
If you’re returning through a shipping carrier of your choice, select ground service and insure the item for full value of the merchandise being returned. Remember to mark the RMA # on the return package. Send your package to the BRAUM Racing return address provided by support@braumracing.com.
Please allow us 7 business days from return receipt of merchandise to process a return. If the return reason is not valid or not as described, no credit will be issued or applied.
- Returns for non-defective products – All returned products that are not defective will only be accepted in new, sellable condition: uninstalled and unused with all original packaging. The purchaser is responsible for the shipping cost of non-defective products being returned to BRAUM Racing. Non-defective products will be credited at the original invoice price less original product shipping charges (free shipping not applicable to returns) and a product restocking fee of a minimum of 15% upon receipt of the return and item examination by BRAUM Racing. Product will not be credited if it is not in new, sellable condition or damaged in any way; in such cases the product restocking fee may increase up to 100%.
- Returns for incorrect shipments – For incorrect shipments, the invoice will be credited upon return receipt of merchandise and product examination by BRAUM Racing. Invoice will not be credited if BRAUM Racing does not find the product to be incorrect or if the product is not in new, sellable condition or damaged in any way. Replacements must be ordered again as a new order.
- Returns for defective products – Products returned due to defects in materials and workmanship will be repaired or replaced, at BRAUM Racing’s sole discretion. Products are subject to failure when exposed to accidents of any kind, negligence, alterations, abuse, improper installation, or high stress driving during automobile racing, off road driving, and other forms of motorsports. You are responsible for the shipping charges of any products returned 30 days after the original invoice date. If a repair cannot be made, the products selected for replacement must be of equal value to the returned products; if the replacement products are of a greater value than the original the products, an upgrade charge and additional shipping charge may apply.
If you decide to return any products, please refer to the sections below for guidance.
Products must be returned to BRAUM Racing within 30 days for a credit or exchange from the invoice date. A Return Merchandise Authorization number (RMA #) must be requested from BRAUM Racing by contacting support@braumracing.com. The person facilitating the return is responsible for marking the RMA # on the outside of the shipping box for returns. Any products received without RMA will be refused.
If you’re returning through a shipping carrier of your choice, select ground service and insure the item for full value of the merchandise being returned. Remember to mark the RMA # on the return package. Send your package to the BRAUM Racing return address provided by support@braumracing.com.
Please allow us 7 business days from return receipt of merchandise to process a return. If the return reason is not valid or not as described, no credit will be issued or applied.
- Returns for non-defective products – All returned products that are not defective will only be accepted in new, sellable condition: uninstalled and unused with all original packaging. The purchaser is responsible for the shipping cost of non-defective products being returned to BRAUM Racing. Non-defective products will be credited at the original invoice price less original product shipping charges (free shipping not applicable to returns) and a product restocking fee of a minimum of 15% upon receipt of the return and item examination by BRAUM Racing. Product will not be credited if it is not in new, sellable condition or damaged in any way; in such cases the product restocking fee may increase up to 100%.
- Returns for incorrect shipments – For incorrect shipments, the invoice will be credited upon return receipt of merchandise and product examination by BRAUM Racing. Invoice will not be credited if BRAUM Racing does not find the product to be incorrect or if the product is not in new, sellable condition or damaged in any way. Replacements must be ordered again as a new order.
- Returns for defective products – Products returned due to defects in materials and workmanship will be repaired or replaced, at BRAUM Racing’s sole discretion. Products are subject to failure when exposed to accidents of any kind, negligence, alterations, abuse, improper installation, or high stress driving during automobile racing, off road driving, and other forms of motorsports. You are responsible for the shipping charges of any products returned 30 days after the original invoice date. If a repair cannot be made, the products selected for replacement must be of equal value to the returned products; if the replacement products are of a greater value than the original the products, an upgrade charge and additional shipping charge may apply.
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